Terms of Service

1. Scope

Pratienda is a software service that lets the Customer monitor, report on and, with its approval, manage its own marketplace stores. Customer staff using the service follow these terms on the Customer's behalf.

2. Account and authority

• The Customer confirms it is authorised to manage the marketplace stores it connects and to give their API keys to Pratienda.
• User roles are set by the Customer, which is responsible for the actions of its users.
• Protecting sign-in details and marketplace API keys is the Customer's responsibility.

3. Suggestions and marketplace actions

• Pratienda's suggestions and assistant replies are for information; no sales or profit result is guaranteed.
• Price, stock and product updates and answers to questions are sent to the marketplace according to the features the Customer enables and the approvals it gives. The Customer is responsible for the results of the actions sent.
• The assistant uses third-party AI providers to generate replies (see the Privacy Policy). Assistant replies may contain errors; the Customer checks them before sending anything to a marketplace.

4. Marketplace rules

The Customer must follow the seller agreements, product and pricing rules of the connected marketplaces. Pratienda is not liable when a feature temporarily stops working because of marketplace API changes, outages or access restrictions; it will try to resolve such issues within a reasonable time.

5. Fees and plans

• Plans and prices are published on pratienda.com; VAT is added in Türkiye.
• Fees for a paid period are not refunded except where the law requires.
• Servers, maintenance and the AI usage included in the plan are covered by the fee; plans are subject to fair-use rules. Marketplace commissions and shipping fees are paid to the marketplace.

6. Prohibited use

Using the service to access another seller's store without permission, to circumvent marketplace rules, to use buyer data for anything other than the sale, to overload the system with automated bulk requests, for reverse engineering or to sell illegal products is prohibited and may lead to suspension.

7. Data

Customer data belongs to the Customer. Pratienda processes buyer data on the Customer's behalf as a processor and only to provide the service, in line with the Privacy Policy. When the subscription ends, the data is deleted within 90 days.

8. Limitation of liability

Pratienda's total liability is limited to the fees paid by the Customer in the 12 months before the event causing the damage. Indirect damage, lost profit or sales and marketplace penalties are excluded. Cases of intent and gross negligence are reserved.

9. Termination

The Customer may end the subscription at any time; service continues until the end of the period. Pratienda may end it with notice for a serious breach of these terms.

10. Changes and governing law

Changes are announced by email at least 15 days in advance. Turkish law applies; Antalya courts and enforcement offices have jurisdiction. Statutory consumer rights remain unaffected.

Contact: info@pratienda.com, Meydankavağı Mah. 1575. Sok. Nazmi Aksu 2 Sitesi Floor 5, Muratpaşa / Antalya, Türkiye